As a result of their empathy for those facing challenges around their home, Tyler and Patti Owen have built their company around making customer service a top priority. As Mr. Owen says in his own words, “many of our clients are facing a certain level of stress due to an accident or illness that has occurred suddenly. They call us because they need a professional service that understands their needs and can act fast and effectively. We want to provide clear, concise information that helps to reduce some of their stress, not add to it”. To this end Tyler still does almost all of the company’s free in-home estimates. His years of experience in installing a wide variety of mobility products helps to ensure that the proper product is being installed in the proper manner. When necessary, Mr. Owen still puts on the tool belt and works in the field with his employees.